The project deed and other relevant project contracts will set out protocols for the issue of public communications with respect to the project. To the extent that further clarification of these arrangements is necessary, it should be set out in the contract administration manual. All public communications should be recorded by the contract management team in a systematic and easily retrievable form. The contract administration manual should outline arrangements for the recording these communications.
A set of media protocols can be useful to agree in advance, given many communication requests are time critical. This is linked to the stakeholder plans discussed earlier in section 4.