Performance can be placed in context and better understood by examining trends in performance over time.
The following table outlines the key issues, tools, and processes that can be used in assessing performance trends.
Issues to be considered | Tools or processes |
What is the overall performance of the services? What is the performance of each component of the services - service by service, facility by facility, and facility by service (as applicable)? Repeated failure will usually trigger default obligations and/or notifications under the contract. What is the appropriate time period over which trends should be analysed? | Current and previous service performance reports - discussed above Trends analysis - graphs showing trends in performance of the services for the payment period in question, compared with performance over each previous payment period by service/facility. Rolling averages of performance over extended periods |