Appendix G: Processes and tools

Process or tool

Relevant chapter

Cabinet provided with contract management plan

Records management technology

Chapter 5: Contract management planning 

Analysis of business case and request for proposal 

Audited accounts

Credit analysis

Dividend monitoring

Exception reporting

Financial model

Financier's reporting requirements

Industry analysis, product/market analysis

Macro environmental analysis

Operational and special audits

Organisational charts

Physical inspections

Probability analysis

Rating agency ratings

Scenario analysis, sensitivity analysis

Strategic issue analysis, trends analysis

User feedback

Chapter 11: Service delivery phase

Communication plan

Joint review and improvement team

Records of conversations / minutes of meetings

SWOT analysis

Chapter 4: Relationship management, dispute resolution and issue management

Compliance procedures manual

Compliance program

Delegations and authorities

Identifying and recording roles and responsibilities

Probity plan

Succession planning

Chapter 3: Resourcing, governance and probity

Knowledge and information management strategy

Chapter 7: Knowledge and information management

Change control procedures

Contract variation register

Testing process

Transition plan

Chapter 12: Change management

Business continuity plan

Default plan

Step-in plan

Chapter 8: Contingency planning

Review of contract management tools and processes

Issues logs / registers 

Chapter 9: Ongoing review

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