Along with the demands of a good governance paradigm that requires the fulfillment of principles of accountability, transparency, responsiveness, and participation in every activity organized by the local government, the improvement of health services in Medan City must also apply the paradigm. In line with the 2016-2021 Regional Medium-Term Development Plan (RPJMD), the strategic issue of RPJMD Medan City is to increase public satisfaction on the quality of public services every year. For these purposes, it is necessary to plan and implement the program and the development of existing health facilities in the city of Medan in order to be able increasing public service user satisfaction annually.
From the results of the Public Satisfaction Index Survey (IKM) on the services of patients who are hospitalized in RSUD Dr. Pirngadi Medan Year 2011 as many as 150 respondents who interviewed his opinion about his experience in obtaining services in RSUD Dr. Pirngadi Medan for inpatients as a whole with a rating of community satisfaction index of 72.47, with an index of 72.47, the quality of service in RSUD Dr. Pingadi Medan rated B, and rated performance B and IKM values based on inpatient class rooms, the highest in the VIP room of 76.69.