A move to cloud services should reduce the previous type of capability required in-house to manage live services. Cloud service providers can take care of infrastructure management and maintenance and software patching and updates. They can also provide a helpdesk and support to users and technical staff depending on the service in the cloud. However, new capability is required to understand, manage and interpret the interface between the cloud service and the organisation. Organisations cannot outsource responsibility for governance of data and controls operated over financial and other transactions. Many organisations also opt to modify the services they use and this can increase the ongoing need for in-house service management.