A questionnaire was drafted based on the challenges identified through the data gathering exercise on the Sample Database. The questionnaire, directed to the stakeholders, was structured to facilitate the understanding of challenges found during the data collection, the existence of other challenges not initially identified and to go into detail on how those challenges were managed in practice.
Different versions of the questionnaire were tailored to stakeholders to draw comparisons between their experiences on the same project. The questionnaire was translated where the stakeholders preferred communication in their native language.
The questionnaire was used both as a guide through the interview and a preparation document for the stakeholders. Once an interview was scheduled with a stakeholder, a copy of the questionnaire was sent to them to have the information ready by the time of the interview. This proactive approach significantly reduced the time needed for each interview as the interviewees were well prepared.