Transition from construction to operations was challenging due to the loss of knowledge on the public sector side and difficulties associated with accessing data and information from the construction period. According to the Procuring Authority, a better document management system could have prevented this.
The key operations contractors are Heijmans, Franki and Frateur de Pourcq. The operations and maintenance activities are carried out in line with the operational model that was based on the financial model agreed at financial close. The Procuring Authority has access to the operational model in order to review it on an annual basis and check the actual maintenance expenditure is recorded correctly and in line with the forecasts.
The overall operational performance of the project has been good and there have been minimal deductions to date. Failures are minor and there have been no critical issues for the purposes of the KPIs. There was an issue with excessive noise due to the use of the light rail. The mitigation, however, was proactively managed by both parties. Data was collected during noisy periods and appropriate mitigations (such as adding a lubrication installation on the tracks) were developed and implemented.