Within the project, the KPIs agreed upon were overall considered to be relatively generic compared to other similar projects. The KPIs are divided into critical (24 hours to remedy, always a penalty) and non-critical (more remedial time, only a penalty after not meeting remedial deadline).
Due to the generic nature of the identified KPIs, the Procuring Authority and Project Company had more discussions about the intention and applicability of payment deductions in the initial years of the operations period. However, after two years, an operational understanding of KPIs was developed and a working solution was found by both parties. The Project Company uses software to monitor KPIs, to which the Procuring Authority has no access. The Procuring Authority reviews and validates performance failures and payment deductions recorded in the Project Company's quarterly reports and through their own data.