The PPP contract states that the Project Company is fully responsible for maintaining a high standard of heat supply services, and that it must take any necessary actions if an emergency were to occur. The primary performance indicators are that the temperature of at least 98% of the relevant households should meet the relevant heating standard, and that user satisfaction should not drop below 98%. There are termination rights in certain circumstances for the Procuring Authority should the Project Company not meet these standards.

The government began planning for the first interim review in September 2017 to cover the first two years of operations. With well-designed assessment criteria, the interim review will be conducted by a third party and focus on the management of the Project Company.