The contract management team consists of three people with technical backgrounds (i.e. contract manager, relationship manager and performance manager) who oversee two PPP projects. These people manage the relationship between the project monitoring party and the Project Company and review all reports and claims that are submitted to the Procuring Authority. They come from a technical background and have a good understanding of airport operations, as well as PPP contracts. The Procuring Authority also has central support teams which provide advice and assistance to all contract management teams within ANI on specific matters, which require legal, social, environmental, financial and risk expertise.

The three contract managers who work on this project all joined at contract award. To assist with knowledge transfer, workshops were carried out with these employees, representatives from the ANI central knowledge teams and the people who structured the PPP contract (the ANI structuring team and an external consultant appointed to advise on contract structuring). This assisted in passing on knowledge from those who knew the background and intricacies of the contract to those who were going to be in charge of managing it. The external consultants involved in the structuring worked hand-in-hand with the Procuring Authority for six months after contract signing; those advisors also provide ad-hoc support now, as and when necessary.

Given the challenges associated with knowledge transfer, the Procuring Authority is contemplating extending the support from the external consultant beyond the typical six months which is current practice.