In an attempt to complete construction works promptly within an operational airport, construction was concentrated in the first three years of the contract period, in terms of both the intensity and quantum of works as well as the capital value. This uneven distribution of capital works created challenges for both parties in terms of managing and monitoring the works.
The parties agreed that the KPIs adopted from international leading practice should have been differentiated during construction and operations. A solution to this issue was adopted through an agreement to review the methodology to measure KPIs in order to reflect the reality of construction and operations being carried out at the same time. For example, the measurement of customer satisfaction was adjusted during construction.
The parties have worked together to overcome the challenges and have agreed on a solution that meets their respective objectives.