• Having specialised staff dedicated to stakeholder engagement can provide opportunities to improve the service based on feedback received.
• Taking a holistic approach to addressing environmental and urban issues, as well as including the public in the decision-making process, can benefit all stakeholders and improve the overall outcome of a project.
• Collaboration can facilitate the development of innovative solutions.
• Having clear, measurable and achievable KPIs, regular independent monitoring, and facilitating data gathering in performance monitoring are all critical elements of the operations phase.