As the construction programme anticipated two years for the first construction phase and another two years for the second construction phase, the operations phase under the PPP contract allows 33 and 31 years for the operations, for construction phases one and two respectively. This allowed the Project Company to start operations of the first constructed phase at the same time it was undertaking the construction of the second phase. This meant the Project Company was incentivised to finish the construction phase as soon as possible, to receive the relevant milestone payment and start operating and receiving the user-fee project revenue.

A customer service office was set up from the beginning of operations and is required to be operational during the entire operations phase as set out in the PPP contract.