Communication in projects is critical to their successful implementation. Consultations also clarify the project need and help choose the correct option owing to stakeholder feedback.

The main objective of stakeholder consultations should be to:

PROJECT

Alandur Sewerage Project

The project was designed to serve a population of about 165,000 in the Alandur municipality in Chennai, Tamil Nadu. Garnering public support and convincing the community to pay connection fees and charges for collection of sewer were the key challenges faced. The fact that 29 per cent of the capital cost was financed through public contribution is the outstanding aspect of this project.

To gain acceptance and build consensus among the public, a vigorous public outreach/participation campaign to explain the project benefits, costs and tariff systems was carried out. Further, a citizens' committee was formed which met frequently to review the status of the project and monitor the contractor's performance. It also provided a forum to express concerns.

Involvement of stakeholders at key decision-making stages throughout the project implementation period ensured timely completion and redressal of issues.

Source: http://toolkit.pppinindia.com/highways/module3-rocs-asp1.php?links=asp1