4.3.16 The long-term, interdependent nature of a PPP project necessitates a good strong working relationship between the GPE and the PPP provider as compared to a traditional procurement. Both parties should enter into the relationship with the understanding and intention to build a relationship that is mutually beneficial, without compromising their respective contractual rights and obligations.
4.3.17 The three key factors to a successful relationship are mutual respect and understanding, open communication, and recognition of mutual aims. An appropriate management structure at the three levels (strategic, business and operational) is necessary to ensure consistent and open communication between the two parties. As part of maintaining the good working relationship, both parties should monitor the relationship in order to assess and improve the quality of the relationship and the management processes.
4.3.18 The clear lines of open communication between the appropriate levels of the GPE and the PPP provider help in ensuring a prompt resolution of disputes that arise. This minimises the need for escalation, and alleviate the need for formal protracted disputes. Every effort should be made to resolve the dispute at the lowest practicable level. If needed, the levels of escalation should match those of the interfaces established between the PPP provider and the GPE.