I. HEALTH REGULATION AND GOOD GOVERNANCE

HOSPITAL SCORECARD

YES

NO

I. HEALTH REGULATION AND GOOD GOVERNANCE

1. Licensing and Accreditation

License/Permit to operate

Social insurance or equivalent accreditation

Specialty/Subspecialty accreditation

Others (ISO, Joint Commission International, Accreditation Canada, others)

2. Compliance with Financial Regulations

Updated funding agency reporting

Auditing agency recommendations addressed and/or implemented

Internal financial audit > 2x/yr

Government procurement process compliance

3. Good Governance

a. Patient welfare

Facility accessible by public transport

Efficient triage and prompt attention

Clean, adequately ventilated waiting areas

Waiting time within reasonable duration

Patient recording system allows easy retrieval and continuity of care and avoids duplication and loss

Anti-red tape processes implemented

Patient assistance unit resolved > 90% of cases

b. Administrative functions

Risk management (identification, assessment, control)

Integrity development action plan

Competency-based promotion program

Grievance committee resolved > 90% of cases

Bioethics committee resolved > 90% of cases