The primary focus of this research project was on the experience and satisfaction of service providers9 working in mature Public Private Partnership (PPP) projects providing social infrastructure and associated services. It investigated whether such PPP projects were operating to meet the service delivery outcomes promised by governments and proponents of the PPP projects, and consequently, delivering the service mix and performance expected by service providers in servicing their client communities.10
The research sought the direct views of service providers on whether the uplift in service benefits to them and their client community, as promised by governments and proponents to be delivered by the PPP model over the traditional model, have been achieved.
This research and report seek to contribute to understanding the value for money (VFM) proposition offered by the PPP model in social infrastructure and improve planning for future projects.