Finding 2 Service providers (95 per cent) and all contract managers participating in the research prefer working in a PPP facility and service contract over a traditional government-owned and operated facility. |
The authors clearly observed in workshops a commitment among service providers and contract managers to the PPP model. This preference was expressed not only in wishing to continue working in a PPP facility but also on in their keenness to highlight both the strengths of the model and in suggesting improvements for future projects.
Service providers reported that they preferred PPP projects because they afforded the opportunity to focus on providing services to their client community. To paraphrase one school-based service provider, "I like that in a PPP we have a FM expert that does the FM and that the educators do what they are experts in. And, I like that maintenance and upgrades are funded and carried out. PPP schools work better for students, and with better facilities the students take pride and treat the buildings better".
One principal stated that "another advantage of a PPP school was a significant decrease in vandalism''. It was also stated that "higher student attendance levels were evident in PPP facilities''. The theme being that maintenance is funded and carried out in a timely manner, and that students' response to this service uplift with an understanding that they are the beneficiaries.
The one exception to this majority view was a service provider that reported difficult relationship with their on-site FM operator. The result being contractual obstacles being quoted to stop or delay FM services being provided, and the bounds of good manners being occasionally crossed. Interestingly, this on-site FM operator was employed by the same FM operator that employed other on-site FM operators receiving high praise. This comment drew attention to the influence relationships have on actual and perceived levels of service.
Contract managers expressed the view that they preferred working in PPP projects as it gives a richer and more rewarding professional experience. This experience was found to be largely positive, with the quality of the experience being influenced by whether or not their relationship with the FM operator was a 'partnership', characterised as a good working relationship where positive and negative news could be equally aired for discussion and, if necessary, resolution.