Workshop questions for service providers

Please discuss the following questions on your project domain tables and document the responses.

1. Think back to a time when you first heard of your public-private partnership (PPP) facility, before you worked there and perhaps before it was built. It may have been when it was first mooted by government and your agency in media releases, community information documents or public forma. What do you remember:

» of what was then promised to be delivered by the PPP model and facility?

» any specifics of the additional service benefits to you and the community that would be enabled through the PPP facility and model?

2. Your PPP facility has been operating for some years and would now be past the stage of establishing and its teething problems. It is now in what can be described as a mature stage. Would you say that:

» the service delivery outcomes as promised by government and your agency in media releases, community information documents or public forma?

» and on the other hand.....in strict legal terms.... Is the facility is meeting the service delivery outcomes as set out in contractual agreements, which may be managed by other people in your agency?

3. Think back for a few seconds to when you were working at a non-PPP facility.....and now contrast this to working in your current PPP facility........what do you think are:

» The major differences in exercising your professional role?

» What are the positive differences?

» What are the negative differences?

4. Where do you prefer work - at a PPP or non-PPP facility? How strong is your preference?

5. Think about how your PPP model and facility is operating and its successes and shortcomings in delivering services.....and now think about planning a new PPP facility. Your suggestions please:

» What changes to the contractual terms and conditions that impact on the day to day management and commercial relationship?

» What changes to the establishment and design of the facility?

» What factors do you think contribute to an uplift of positive user satisfaction?

» What factors do you think contribute to poor user group experiences?

» What else would you like to say?