1. Think back to a time when you first heard of your PPP facility, before you
worked there and perhaps before it was built. It may have been when it was first mooted by government and your agency in media releases, community information documents or public forma. What do you remember (know about):
» of what was then promised to be delivered by the PPP model and facility?
» any specifics of the additional service benefits to service providers and the community that would be enabled through the PPP facility and model?
» of what was mooted as your role in enabling the service providers to service the community with this PPP facility and contract?
2. Your PPP facility has been operating for some years and would now be past the stage of establishing and its teething problems. It is now in what can be described as a mature stage. Would you say that:
» the service delivery outcomes as promised by government and your agency in media releases, community information documents or public forma?
» and on the other hand......in strict legal terms...... Is the facility is meeting the service delivery outcomes as set out in contractual agreements?
» How is the service provider level of satisfaction with PPP facility/service over the years tracked?
3. Thinking in terms of the Government's objectives and wishes in providing services to the community from the PPP facility, and your role in enabling this to happen, is the PPP contract being implemented with good will and an ongoing commitment by the PPP operator? Do they support with good will service providers so they can do their best for the community members? [ie Do the contract administrators find the PPP contractor hard work to ensure a fresh up-to-date service?]
4. Think back for a few seconds to when you might have been working at a non-PPP facility and now contrast this to working in your current PPP facility what do you think are:
» The major differences in exercising your professional role?
» What are the positive differences?
» What are the negative differences?
» Where do you prefer work - at a PPP or non-PPP facility? How strong is your preference?
5. Think about how your PPP model and facility is operating and its successes and shortcomings in delivering services.........and now think about planning a new PPP facility. Your suggestions please:
» What changes to the contractual terms and conditions that impact on the day to day management and commercial relationship?
» What changes to the establishment and design of the facility?
» What factors do you think contribute to an uplift of positive user satisfaction?
» What factors do you think contribute to poor user group experiences?
6. What else would you like to say?