The data of comments coded in positive category lead to the identification of various sub-themes. These sub-themes could be reasonably categorised to form two core themes: service delivery and stakeholder and relationship management. Table E.1 represents positive themes with the sub-themes listed in order of frequency.
Table E.1: Breakdown of positive comments into core themes and sub-themes (sub-themes are listed in priority order)
| Core Themes | Sub-Themes |
POSITIVE 145 comments (100 per cent) | Service delivery (84.3 per cent) | Facilities maintenance |
Service quality | ||
Facility design and build quality | ||
Core service outcomes | ||
Lifecycle planning | ||
Innovation | ||
Stakeholder and relationship management (15.7 per cent) | Consortium relationship | |
Facility maintenance relationship | ||
Stakeholder engagement | ||
Communications |