The facility design and built quality sub-theme represents the quality of facility design and built.
Most of the positive comments in this sub-theme came from service providers in the education category. Teaching and non-teaching staff at schools expressed appreciation that facilities received were of high built quality and better designed in comparison to traditional schools.
Commentary was provided that this better build quality and design is due to the involvement of the FM operator in the initial project phase, which enables them to influence the work of architects and builders ensuring low cost maintenance throughout project lifecycle.