The data coded in the issues category led to the identification of many sub-themes, much more than the positive comments, across 12 projects in four jurisdictions. These sub-themes were then categorised to form six core themes that are represented in Table E.2:
Table E.2: Breakdown of negative comments into core themes and sub-themes (list in priority order)
|
| Core Themes | Sub-Themes |
| NEGATIVE 129 comments (100 per cent) | Stakeholder and relationship management (32 per cent) | Consortium relationship |
| Communications | ||
| Stakeholder engagement | ||
| Facility maintenance relationship | ||
| Respect and trust | ||
| Transparency | ||
| Partners or tenants | ||
| Performance (16 per cent) | Performance reporting and monitoring | |
| Performance failure | ||
| Fit for purpose (16 per cent) | Funding | |
| Design | ||
| Construction | ||
| Community access | ||
| Risk allocation | ||
| Asset extension | ||
| Modifications/changes/ replacement (14 per cent) | Time | |
| Cost | ||
| Governance | ||
| Performance | ||
| Flexibility (12 per cent) | General operational flexibility | |
| Service provider flexibility | ||
| Training and education (10 per cent) | Service provider training | |
| Consistent understanding of PPP approach across both consortium members (incl. FM) and governmental staff |