Facility maintenance relationship sub-theme relates to the quality of the relationship service providers have with the on-site FM operator. These comments were indicative of weak relationship between the on-site FM operator and service providers.
This sub-theme recorded both positive and negative comments. It was concluded, following further exploration in the workshops, that irrespective of whether the facility maintenance relationship is overly positive or negative, the facilities are being maintained to the standard required by the PPP contract.
It was suggested that the PPP sector consortium can easily resolve this issue by ensuring the on-site FM operator are trained and place a high value on relationships with service providers.