Performance reporting and monitoring sub-theme relates to the issues faced by service providers in monitoring and reporting FM performance. Most of the comments were obtained from PPP school projects across three states and from one hospital project in one state. Currently, there is no provision in the PPP contract that allows service providers to monitor and report the performance of the on-site FM operator over the project lifecycle. Service providers clearly had a preference to be engaged in a mechanism to monitor and report performance of on-site FM operator to the PPP Project Co. It was observed that these comments were mainly due to varying quality of FM services (hard and soft non-core services) received by service providers.