The performance failure sub-theme relates to the on-site FM operator not being able to meet the contracted KPIs. All the issues in this sub-theme were recorded from PPP schools across three states. The major issue reported in this sub-theme was service providers' limited capacity to control air conditioning in school facilities. Most of the PPP school principals were wanting the ability to control air conditioning units in their schools. The requirement to constantly maintain a certain temperature throughout the facility was not in their view good practice and worked against their educational programs of teaching the principles of sustainability to students.