Conducting a final contract review allows you and the supplier to:
• ensure that all obligations have been fulfilled by both the supplier and the entity
• assess performance, outcomes and whether you have achieved value for money
• provide feedback
• review effectiveness of delivery of outputs
• review contract effectiveness.
You can use this information to develop lessons learnt.
The depth and detail of the contract review will vary depending on the complexity of the contract and whether you will need to procure similar goods or services in the future.
The final performance review could include consideration of: | |
a. | Whether the contract achieved its objectives, considering timeliness, quality and cost. |
b. | Analysis of the supplier's performance including recording any value-adds achieved. |
c. | Analysis of the procuring entity's performance. |
d. | Information about the satisfaction of users, including identifying any major complaints. |
e. | Analysis of effectiveness of contract variations, and why they were required. |
f. | Information about disputes that arose during the contract, and supplier willingness to resolve issues. |
g. | Review of budgeted versus actual costs, and reasons for the difference. |
h. | Analysis of whether value for money was achieved, including a comparison against the original value for money assessment. |
i. | Identified issues in planning, management, administration and processes, including how each was addressed and the effectiveness of each treatment. |
j. | Discussion of other things that went well, or opportunities for improvement in future contracts. |