In contracts dealing with the provision of professional services, the skills, qualifications or experience of particular people may be critical to the value for money assessment and the provision of the contract deliverables by the supplier. In such cases, the contract will contain provisions that these specified personnel perform particular roles in relation to the contract. The contract will also contain arrangements to replace specified personnel if necessary. This often includes arrangements for the procuring entity to approve replacement personnel. If certain minimum skills, qualifications or experience are required to be held by specified personnel, these will also be stated in the contract.
When managing a contract, it is vital that you are familiar with the specific provisions in your contract that relate to key personnel or specified personnel.
You should establish systems and processes for determining that the work has been performed by an approved person and that the personnel performing the work have the required skills, qualifications or experience as laid down in the contract. You should also confirm with the supplier that qualifications or accreditations held by key personnel are current.