Within the Commercial Directorate of DHSC we have a system named BravoSolution, which we use to map, procure and manage our contracts. As I am Senior System Administrator for this platform, I have been asked to become its Operational Contract Manager - thereby ensuring that Bravo - the company that provide the system, deliver it to our spec.
Top 3 activities:
1. Monitoring system response times, such as data return speed.
As OCM I shall chair our monthly service review meeting with the supplier, where I shall be responsible for ensuring that the system reacts to user requests in good time. To do this, I will need to be familiar with performance reports and be aware of the response times that our supplier is contractually committed to.
2. Monitoring the supplier's delivery of system enhancements.
System enhancements are the changes we request to the platform which affect all users, whether public sector or otherwise. Due to the breadth of their effect, the timescales for implementation are much larger, which can negatively impact upon internal staff and suppliers. Consequently, it will be my job to record such requests, liaise with the health family to prioritise them and work closely with Bravo to ensure that these are being delivered to a satisfactory standard.
3. Preparing for contract exit and potential transition.
As our contract with Bravo is due to expire in June 2020, with a potential one year extension, I am a member of the project board overseeing the re-procurement and potential transition of this service. As OCM it will be essential for me to confirm that all planned actions and mitigating processes are employed, so that minimal service disruption and user uncertainty occurs.