Attributes

Contract literacy • Financial literacy • Risk mindset • Supplier market understanding • Tenacity • Decisive and clear thinking • Political insight •  Relationships and stakeholder management

Foundation

Practitioner

Expert

Demonstrates resilience and effective communication when dealing with stakeholders and supplier representatives, including escalation.

Demonstrates resilience and uses influencing, escalation and relationship management techniques to obtain desired outcomes. Manages day to day stakeholder and supplier engagement.

Leads senior stakeholder engagement, communicating with impact to shape strategic decisions. Leads discussions with suppliers on any internal issues they may have that would affect their ability to meet contractual obligations.

Works flexibly in an environment of change, encouraging and supporting colleagues to do the same.

Navigates complex environments successfully, encouraging and supporting stakeholders to do the same. Presents technical issues and resolutions to senior stakeholders.

Provides colleagues with insight on engagement approaches to achieve strategic outcomes. Presents complex supply chain, contract and portfolio issues.

Aware of best practice, identifying opportunities to improve performance.

Maintains and shares a current knowledge of best practice to drive performance.

Uses public and private sector insight to design processes and disseminate best practice across the team and uses maturity models to support organisational improvement.

Identifies and addresses own learning needs to improve contract management capabilities; highlights team gaps.

Identifies and addresses own learning needs to improve contract management capabilities; recognises team gaps, recommending steps to build contract management capability.

Evaluates the wider team's contract management capability and experience, identifying and addressing skill gaps.

Encourages new ideas from a wide range of sources and stakeholders and uses these to inform own thinking.

Implements change at a local level, considering impact of implementation on own business area and working with stakeholders to identify and overcome challenges.

Uses public and private sector insight to advise and drive change, setting and navigating governance and approvals process.

Aware of indications of corruption, fraud and unethical behaviour in supply chains, can recognise and escalate breaches of standards.

Aware of indications of corruption, fraud and unethical behaviour in supply chains; ensures adherence to requirements, identifying and responding to breaches of standards.

Influences stakeholders to eliminate corruption, fraud and unethical behaviour in supply chains; reviews assurance and directs action on breaches of standards.

Displays motivation to achieve contract objectives.

Motivates self and colleagues to achieve contract objectives.

Utilising Supplier Relationship Management (SRM) skills and methodologies, motivates stakeholders and suppliers to better achieve contract and relevant organisational objectives.

Recognises value of diverse stakeholders and collaborates with colleagues to achieve business outcomes.

Builds relationships and collaborates with a diverse range of stakeholders to deliver business outcomes.

Builds and shares a diverse network with stakeholders, identifying and leading new opportunies for collaboration to deliver business outcomes.