Foundation

Practitioner

Expert

Understands methods for quality assurance of supplier- provided data on performance.

Quality assures and responds to supplier-provided data on performance.

Reviews identification and use of methods to quality assure and respond to supplier provided data on performance.

Collects, validates and escalates data used to measure performance. Uses understanding of data and performance to support trend analysis and audits.

Analyses data to measure performance, conducting trend analysis and audits to inform decisions.

Reviews data analysis and audits across multiple contracts to measure performance. Shares trend analysis with stakeholders to support performance improvement.

Aware of mechanisms to support the achievement of contract outcomes within budget and prevent uncontrolled changes to scope.

Uses knowledge of mechanisms to deliver contract outcomes within budget, improve performance and prevent uncontrolled changes to scope.

Designs and ensures adoption of mechanisms which deliver contract outcomes within budget, improve performance and prevent uncontrolled changes to scope.

Aware of indicators in identifying arising risks and issues. Inputs into deep-dive analysis to suggest risk management measures and identify learning.

Evaluates data to identify arising risks and issues. Identifies and implements performance-related risk management measures and learning following deep-dive analysis.

Evaluates data and uses market knowledge to identify arising risks. Shares insight and advises on performance- related risk management measures.

Aware of dependencies that impact the contract's ability to meet its objectives.

Measures and adapts to dependencies so the contract continues to meet its objectives. Identifies measures to manage consequences to suppliers when the Authority is unable to meet dependencies.

Identifies dependencies and associated responses, ensuring the contract continues to meet its objectives, and sharing learning. Agrees measures to manage consequences to suppliers when the Authority is unable to meet dependencies.

Supports stakeholder engagement in determining whether contracted provisions are to be discontinued, brought in- house or re-procured.

Engages with stakeholders to assess benefits and costs of contracted provisions being discontinued, brought in-house or re-procured.

Provides direction and influences stakeholders on whether contracted provisions should be discontinued, brought in- house or re-procured.

Aware of breaches and understands the dispute process in the contract.

Identifies breaches and implements the dispute process in the contract.

Provides insight and direction around the dispute process.

Understands the requirements of and inputs into the set up of contract exit plan.

Uses knowledge of requirements to set up contract exit plan and support its delivery.

Draws on expertise to review the contract exit plan including during the life of the contract, and ensure its delivery.

Shares information appropriately on ongoing and concluded disputes with colleagues.

Shares information and insight appropriately on ongoing and concluded disputes with stakeholders.

Leads knowledge sharing by providing insight to stakeholders on disputes across contracts and suppliers.

Seeks to identify new opportunities and suggests actions to realise benefits.

Analyses data to identify new opportunities and implements actions to realise benefits.

Identifies organisational opportunities and oversees implementation to realise benefits.

Collates and reviews management information to identify areas of poor performance by suppliers and the Authority.

Reviews and identifies new sources of management information to highlight areas of poor performance by suppliers and the Authority. Identifies and implements loss avoidance measures and improved ways of working.

Sets management information requirements to identify areas of poor performance by suppliers and the Authority. Draws on best practice to set strategy and processes, driving continuous improvement.

Refers to and measures against the contract objectives to ensure benefit realisation.

Manages stakeholder engagement and review of contract and programme objectives to ensure benefit realisation.

Provides strategic oversight by assessing contracts against organisational objectives to ensure benefit realisation.