Foundation

Practitioner

Expert

Supports the identification of key stakeholders and draws on their expertise.

Identifies and builds productive relationships with stakeholders, adapting approach to audience to achieve planned outcomes.

Identifies and builds productive relationships with key stakeholders across the organisation; uses insight on their motivations and behaviours to advise on optimal approach to achieve planned outcomes.

Demonstrates influencing and communication skills, articulating requirements, benefits, progress and risks to stakeholders.

Analyses and articulates requirements, benefits, progress and risks to stakeholders, responding effectively to challenge. Demonstrates influencing and negotiation skills to achieve contractual outcomes.

Leads in the communication of requirements, benefits, progress and risks to stakeholders; responds effectively to senior challenge and advises on the organisation's response. Demonstrates influencing and negotiation skills, challenging and holding stakeholders accountable to achieve organisational outcomes.

Awareness of importance of and inputs into stakeholder meetings.

Schedules and manages regular stakeholder meetings.

Leads in designing an effective governance structure and managing regular stakeholder meetings.

Gathers end user feedback, communicating with stakeholders to inform performance management and future procurements.

Manages gathering of end user feedback and its distribution to relevant stakeholders; develops and implements recommendations.

Draws on best practice to design new processes and ways of working through analysis of end user feedback.

Shares insight gained from supplier relationships with colleagues.

Obtains insights from network and from supplier relationships, sharing with colleagues.

Identifies cross-government colleagues to share supplier insight with, and establishes knowledge-sharing forums.

Aware of the role of Supplier Relationship Management (SRM).

Understands the role of and manages inputs into Supplier Relationship Management (SRM), including for government's strategic suppliers.

Identifies requirements for and leads inputs into Supplier Relationship Management (SRM), supporting the coordinated management of government's strategic suppliers.

Aware of dispute resolution options and requirements to communicate information and outcomes to stakeholders.

Maintains knowledge of and can apply dispute resolution options and stakeholder communication requirements.

Uses experience to suggest and apply optimal dispute resolution options; leads and provides expertise during formal negotiation and stakeholder communication processes.

Communicates underperformance and impacts to stakeholders.

Manages structured communication of underperformance and impacts to stakeholders.

Advises in the structured communication of underperformance and impacts to stakeholders.