ANNEX A: Standards cross-referenced with NAO and Contract Management Guide
The NAO Commercial and contract management: insights and emerging best practice document identified 20 insights to be considered more strategically at a government and organisational level. These 20 insights are referred to within the Contract Management Professional Standards, as illustrated by the table below.
The Cross Government Contract Management Steering Group commissioned a contract management guide for use as a benchmark across departments, for which examples of best practice from across government were consolidated and findings published in a Best Practice Guide and template toolkit. The below table also details where within the Guide to go for further information on the activities referred to within Section B of the Standards.
NAO Commercial and Contract Management: Insights and Emerging Best Practice
1. Make time to develop strategy
3. Tailor capability to risks and opportunities
4. Clarify commercial and operational balance
5. Maintain 'organisational capability'
Maintain Management and Sourcing
9. Keep up competitive tension
10. Ensure shared understanding
12. Design performance measures that work
13. Manage your own obligations
14. Know what suppliers are doing
16. Understand suppliers' motivation
18. Work towards business as usual requirements
19. Think about contract end up front
20. Allow time to consider potential end of contract
Cross Government Contract Management Working Group: A Guide to Contract Management
A. Pre-Procurement Stage
B. Procurement and Mobilisation
C. Implementation
D. Operations and Administration
E. Performance Management
F. Financial Controls
G. Change Control and Benefits Realisation
H. Complaints Management
I. Benchmarking and VfM
J. Supplier Relationship Management
K. Client Relationship Management
L. Risk Management and Business Continuity
M. Exit Management