Key messages

•  In an environment of rapid change, uncertainty and risk, it is critical to embed new practices to ensure infrastructure delivers affordable, quality, accessible and cost-effective services.

•  Inclusive decision-making harnesses government, academic, industry, business and community knowledge about places and the infrastructure and services people need to support quality of life and productivity.

•  Collective knowledge supports value-for-money investments in infrastructure that build community trust.

•  Digital technology provides an opportunity to develop a deeper understanding of community needs and aspirations and a strong evidence base for decision-making, project design and delivery.

•  Increasing transparency around how infrastructure decisions are made will inform communities, build trust and allow feedback at a time, and in a way, that can be most useful.

•  Long-term, coordinated planning processes that connect sectors, governments, businesses and communities will ensure infrastructure delivers against a clear vision that benefits all Australians.