Apply access standards to demand-responsive services

Everyone should be able to access the flexible and demand-responsive travel products that are now an established component of the passenger transport system.

The Australian Government's Disability Standards for Accessible Public Transport should be updated to cover these services' performance requirements to a national minimum standard.39

The first focus should be on accrediting services that use minibuses seating up to 12 people, which are not subject to the current standards.

In addition, mobility service support programs should be aligned so participants across Australia can purchase journeys through a single point of access from operators accredited under national standards (see Figure 4.10).

Figure 4.10: To support equitable access, travel-planning apps should include accessibility needs