Australians believe electricity provides the lowest value for money when compared to gas, water, telecommunications, insurance and banking services.8 Electricity is perceived as the least affordable form of infrastructure, with over 60% of consumers rating it as 'costly' or 'very costly'.9 The COVID-19 pandemic has added to these energy concerns.
More customers are facing hardship and residential bills are rising as people work from home. It will take a concerted effort by all levels of government, the energy industry and customers to drive equitable and affordable energy outcomes across Australia.
" To keep businesses competitive and support quality of life, Australia needs an affordable, reliable and customer-centric energy system. "
Their efforts should equip customers with the knowledge and tools to unlock bill savings by harnessing technology. Smart meters, time-of-use tariffs, rooftop solar, batteries, electric vehicles and energy efficiency strategies will all play a part. Throughout this transformation, it is essential to ensure vulnerable customers are no worse off, with tailored support to reduce their electricity bills.