A whole-of-service assessment helps identify best solutions for communities

There is no 'one size fits all' approach to ensuring remote communities have safe and reliable drinking water and wastewater services.

Undertaking a whole-of-service assessment identifies the root cause preventing acceptable water, sanitation and hygiene (WASH) standards in remote communities. It includes a broader look at issues that extend beyond traditional infrastructure performance audits to consider community, location, culture and climate among other factors.

A whole-of-service assessment includes listening to the local community, understanding the limitations of existing infrastructure, its maintenance and operation, and the behaviours or conditions that contribute to poor health outcomes or unsustainable water use.

This assessment will provide valuable insights to optimise infrastructure spend and outcomes.