A pathway to reform that is pragmatic and practical

Infrastructure Australia has developed the 2021 Plan using a user-centred design process, as shown in Figure IV.1.

The 2021 Plan is founded on the discovery and definition of issues and evidence set out in the 2019 Audit, which describes Australia's infrastructure challenges and opportunities.

The first phase of the 2021 Plan developed a vision for Australia in response to these challenges and opportunities by engaging and partnering with stakeholders with deep knowledge of the required changes.

The potential reforms were then refined and prioritised by applying a theory of change approach. This resulted in the 29 recommendations in the 2021 Plan. Reforms have been defined by recommendations, outcome and activities, with each assigned a time period, a geographic impact and a change agent. Change agents are categorised into:

•  proposed sponsor: facilitate, coordinate and champion the recommendation

•  proposed lead: deliver specific activities or lead related outcomes

•  support: share ownership, contributions or knowledge to enable the reform process.

Multi-criteria analysis has been used to assess the impact of reforms. These assessments are included in the 2021 Reform Priority List.

Figure IV.1: User-centred design makes the reforms in the 2021 Plan relevant and pragmatic