Framework providers, clients, advisers, managers and suppliers need to develop their knowledge, experience and commitment through cross-sector, cross-disciplinary training that provides:
■ The confidence and capability to design and implement outcome-focussed framework strategies, framework procurement processes and framework contracts
■ A full understanding of Gold Standard frameworks, Gold Standard framework contracts and Gold Standard action plans, and of how and why to use them to implement Construction Playbook policies
■ The confidence and capability to lead, manage and implement collaborative framework systems for value improvement and risk reduction
■ Effective framework leadership, management and integration.
Framework training should be cross-disciplinary and accessible. It should avoid the twin-track approach by which collaboration is reserved for occasional workshops and more traditional behaviours are allowed to govern call-off, delivery and performance measurement.
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ISO 44001 states that collaborative business relationships require an organisation 'to determine the necessary competence of people doing work that, under its control, affects the management system's performance, its ability to fulfil its obligations and ensure they receive the appropriate training. In addition, organizations need to ensure that all people doing work under the organization's control are aware of the collaborative relationships policy, how their work may impact this and implications of not conforming with the collaborative business relationship management system'. |
Consistent standards of training can embed practices that optimise the success of Gold Standard frameworks, framework contracts and action plans by:
■ Clarifying the roles of framework providers, clients, managers and suppliers
■ Developing mutual commitments across each framework and between connected frameworks
■ Facilitating exchanges of experience and information among framework providers, clients, managers and suppliers
■ Capturing value improvement through framework procurement, call-off, feedback and strategic activities.
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The Connect Plus Trial Project highways framework reports that it provided 'the training and personal development of people to work in accordance with a collaborative skill-set' so as to: 'Build and maintain a community culture supporting collaborative supply chain relationships led from the top' 'Create a group of trained and accredited facilitators from throughout the supply chain that are responsible for promoting and maintaining a collaborative culture' Adopt an 'in-depth approach to people selection, skills training and psychological development in these key roles [which] has proven critical to the outcomes achieved on the ground.' |