The data says:

•  CAs have limited understanding of assets and services

•  They don't fully understand their rights to information

We also found:

•  There was a significant number of CAs with no clear future services strategy

•  The timing of the release of information (e.g. asset and service data) in many contracts is too late for future services procurement

•  Planning for future services is often too little and too late to inform the expiry process (in one sector there was a large reliance on extensions/ interim contracts)

•  Some CAs do not have sufficient resources or skills to manage the procurement of future services

Learnings:

•  CAs must ensure future services strategies and plans are developed early and integrated with operational contract management and expiry, this includes aligning timelines for the provision of vital information with procurement activity

•  CAs must do more to understand the service provision and costs of the PFI contract to inform future service provision