We also found:

•  Some CAs do not have access to core information e.g. full contract documentation, up-to-date financial models, and asset registers

•  Some CAs do not fully understand the contract terms and conditions and did not having access to data/ information necessary to manage the contract effectively

•  Both themes impacted on their ability to plan for and manage expiry

Learnings:

•  IPA need incorporate these learning into other areas of the PCMP to support effective operational contract management

•  Departments and CAs should improve contract understanding and review contract management arrangements