| 7 | How can collaboration improve commitments and involve residents? |
This section explains why and how dutyholders should create and implement integrated systems by which they regularly engage with each other, and with residents where applicable, in order to fulfil their commitments to safety, quality and regulatory compliance. It considers the importance of a transparent decision-making process by which the Client, the Principal Designer, the Principal Contractor and the other supply chain members agree Gateway two and Gateway three application submissions, as well as other applications such as change control applications. It also explains how dutyholders can ensure regular consultation with residents where applicable.
| Key points - Section 7: How can collaboration improve commitments and involve residents? ■ Ensure that the roles and relationships agreed between project team members are demonstrably clear, collaborative and integrated (7.1) ■ Establish fair payment terms and cost models that eliminate late payment and support profitability (7.2) ■ Use transparent decision-making systems (7.3) ■ Use joint risk management by which appropriate team members agree the actions for dealing with each risk while accepting reasonable accountability (7.4) ■ Implement a consultation system to ensure that the views of resident representatives are notified, discussed and taken into account (7.5) ■ Make clear the contractual relationships and processes that support a collaborative culture (7.6). |
The Construction Playbook emphasises the value of investing in and maintaining collaborative relationships because:
■ 'Acting together with suppliers drives mutual understanding and helps to solve problems more effectively, leading to better and faster delivery'
■ 'Strategic supplier relationship management can unlock additional value and innovation'.
| Dame Judith Hackitt's Independent Review stated that 'it is incumbent on all dutyholders to ensure that the procurement process they use drives the correct behaviours throughout their supply chain.' (Section 9.8, page 109) |