Example: Through ESI supply chain collaboration, the SCMG housing framework alliance secured the 'Availability of extended warranties above industry standards, managed by suppliers/ installers, such as windows warranted for 30 years.'

Example: Under a term alliance awarded by Maidstone Housing Trust:

■  'Cost and time efficiencies were key to the client so that savings could be reinvested in the programme, but the works were complex and a robust structure was needed if these efficiencies were to be achieved.

■  Working closely with the client team, VINCI Facilities identified alterations that could be made to the properties to meet design specifications and minimum storage requirements.

■  They also found alternative materials to those specified by the client that matched longevity and durability and gave rise to time and cost savings, sufficient for an additional four properties to be upgraded.'

Example: On the Hackney Rogate House project:

■  'the collaborative approach to design also allowed agreement of aesthetic improvements such as external metal balconies which were designed and installed in collaboration with the balcony supplier for a cost less than that incurred at Alma House

■  Completion of works at Alma House had taken 115 weeks to refurbish 108 flats whereas at Rogate House it took 90 weeks to refurbish 192 flats. The Rogate House team had worked at approximately double the speed.'

Example: On the asset management alliance awarded by Welwyn Hatfield Council:

■  'Customer satisfaction, independently measured by MORI and monitored by a tenants' panel, showed solid improvements in landlord service, value for money, and quality of repairs and maintenance

■  Viewings accompanied by Mears increased the number of tenants accepting the first property offered from 30% to 80%.

■  The former chair of the tenants' panel commented that '"The reduced void turnaround time has enabled more families to move in and the tenants really like the viewings which are much friendlier".'